Dear Ms. Jones,
尊敬的琼斯女士：
On behalf of ABC Office Equipment, I extend our sincerest apologies for the bad experience you had with our sales associate, James. I understand that James made unprofessional remarks when you visited our storefront to inquire about a new copier. You came to us in search of information, and instead were subjected to a pushy salesperson.
我代表我们设备公司，对您与我们的销售助理詹姆斯之间的不愉快表示最诚挚的歉意。据我所知，您在询问一台新打印机时，我们的接待人员詹姆斯服务不够专业，让您得到不好的购买体验。
At ABC, it’s our goal to help you make an informed purchase decision without having to deal with aggressive sales tactics. James is a new employee that I’ve been training. I take full responsibility for his behavior. He has received a written reprimand and will be shadowing one of our senior sales associates until he has a better understanding of the ABC Office Equipment approach to customer service.
不过，在我们公司，我们的目标是帮助您做出明智的购买决定，而不必受到各种推销手段的困扰。詹姆斯是我们正在培训的新员工。我对他的行为负全部责任。我们已经书面通知他本人，给予批评教育，并让高级效手经理对他进行相关跟踪指导。
I’m grateful that you brought this issue to my attention and I ask your forgiveness. We’d love to earn your business. I’ve included a voucher for 20 percent off your next purchase in our store as a thank-you, should you decide to give us a second chance. We hope to see you again soon!
我们很感激您对我们公司的信任，如实将问题反馈给我们。我们愿意做您的生意，希望能得到您的谅解。如果您决定再给我们一次机会的话，我们会送您一张优惠券，您下次在我们店里买东西可以打八折，以此表示感谢。希望您能够再次光临！
Kind regards,
Jennifer Smith Equipment Sales Manager
谨致，
Smith
设备销售经理